Vice President of Operations

7 days ago


Auburn, Washington, United States Aston Carter Full time
Job Summary

Aston Carter is seeking a seasoned executive to lead our service delivery operations. As Vice President of Operations, you will be responsible for ensuring all departments are meeting key performance indicators (KPIs) and contributing to company growth and revenue goals.

Key Responsibilities
  • Leadership and Direction: Provide clear direction and leadership to teams, motivating and inspiring them to rally around company objectives.
  • Team Development: Ensure teams have the training and support they need to provide high-quality services, including Septic, Drain Cleaning, Electrical, and Sewer work.
  • Employee Engagement: Cultivate employee engagement across all departments and promote a healthy work environment.
  • Coaching and Development: Provide direct reports with coaching, development, and growth opportunities.
  • Accountability: Hold all team members accountable to personal growth, licensing/training, reaching goals, and following processes.
  • Customer Satisfaction: Ensure customer complaints are properly resolved, resulting in quick, favorable resolutions.
  • Financial Management: Manage annual budget, controlling expenses to meet or exceed plan.
  • Staffing and Scheduling: Ensure sufficient staff levels to meet revenue goals and customer demand.
  • Operations and Budget Meetings: Facilitate operations and budget meetings with managers to increase productivity levels.
  • Safety Compliance: Oversee safety compliance, including training, tracking, assessments, OSHA reporting, and incident investigations.
  • Reporting and Insights: Provide timely insights to the Executive Leadership Team and Ownership.
Requirements
  • Leadership Experience: Proven track record of achieving operational excellence through strong people and performance management.
  • Service Industry Experience: Minimum 5+ years of experience working as a service provider in the field (Septic, Sewer, Plumbing).
  • Operations Management Experience: Minimum 5+ years of experience in operations management, Service Industry Required (Septic, Sewer, Plumbing).
  • Software Experience: Experience with Service Titan field service management software preferred.
About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. We specialize in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.



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