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Patient Registration Coordinator

2 months ago


Durham, North Carolina, United States WakeMed Full time
About WakeMed

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care.

Job Summary

The Patient Registration Representative will enjoy interacting with patients checking them in for their appointments and coordinating follow-up appointments. This role requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service.

Key Responsibilities
  • Accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays.
  • Collect point of service payments and may also be responsible for scheduling appointments.
  • Provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures.
Requirements
  • 1 year of customer service experience preferred.
  • High School Diploma or Equivalent required.
  • Not Applicable licensure/certification requirements.
Work Environment

The Patient Registration Representative work environment is high-volume and fast-paced, requiring the ability to greet and check patients in upon arrival and provide excellent customer service.