Experienced Medicare Patient Care Coordinator
4 weeks ago
At Sentido Health, we are seeking a highly skilled Medicare Patient Care Coordinator to join our team. This role is responsible for ensuring seamless communication between patients, account managers, referral sources, and other stakeholders.
Key Responsibilities:
- Communicate with patients to introduce ourselves and the company, ensuring they understand the process involved in processing their initial order for medical supplies.
- Advise patients that they are their Patient Care Coordinator and will be acting on their behalf to ensure the smooth processing of their order.
- Facilitate communication between patients, third-party payers, distributors, doctors, nurses, case managers, account managers, and others as required to meet patients' needs and expectations.
- Ensure patients' paperwork is completed and received quickly, and orders are processed in a timely manner by communicating regularly with responsible parties.
- Enter and maintain accurate and up-to-date information in Brightree.
- Respond to patient inquiries, requests, and complaints in a timely manner, working with other staff members.
- Explain insurance requirements needed to qualify for specific products.
Requirements:
- Medicare DME experience required.
- Bilingual in Spanish and English (preferred but not required).
- Experience recognizing the needs and concerns of individuals.
- Effective communication skills, both orally and in writing.
- Ability to follow verbal and written instructions.
- Professional telephone and email etiquette.
- Able to work in a fast-paced, self-directed environment.
- Detail-oriented with excellent time management skills.
- Decision-making, problem-resolution, and creative thinking skills.
- Ability to respond well to multitasking while providing exceptional customer service, support, and response.
Competencies:
- Recognizes the needs and concerns of individuals.
- Effectively communicates orally and in writing.
- Ability to follow verbal and written instructions.
- Self-directed and motivated.
- Professional telephone and email etiquette.
- Works with the team to effectively problem-solve.
- Provides superior customer service to accounts, responding promptly to customer and patient needs.
- Maintains confidentiality and follows HIPAA practices.
- Demonstrates accuracy and thoroughness, looking for ways to improve and promote quality.
Work Environment:
This is a full-time position, working Monday through Friday, 8:00 a.m. to 5:00 p.m. in an in-office setting.
Physical Demands:
Able to lift and carry up to 20lbs.
Preferred Education and Experience:
- High school diploma.
- Bilingual is preferred but not required.
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