Client Relationship Specialist
6 days ago
Welcome to SSM Services, inc, a dynamic and goal-driven organization dedicated to delivering exceptional customer experiences. We are currently seeking a talented Client Relationship Specialist to join our team.
Job DescriptionThe primary objective of this role is to establish strong relationships with customers, providing fast, friendly service to meet their needs and exceed their expectations.
- Key Responsibilities:
- Work collaboratively with fellow team members to set and achieve customer outreach and acquisition targets
- Embody the company's values in every interaction with customers, colleagues, and clients
- Maintain a safe working environment, adhering to CDC and local guidelines while prioritizing customer safety
- Accurately process and file product and service order forms in accordance with confidentiality guidelines
- Evaluate and improve onboarding procedures to enhance customer relationships and sales cycles
This role requires an expert communicator who can provide immediate assistance, assess customer needs, and offer tailored solutions. Upon joining our team, you will receive comprehensive training to become proficient in:
- Products and services offered by SSM Services, inc
- Consultative sales techniques for effective customer engagement
- Proper compliance procedures for handling confidential customer information
- Account activation, delivery methods, and installation details
- And more
To succeed in this role, you should possess:
- Experience in customer-facing positions, preferably in sales or client relations
- A results-driven mindset with excellent problem-solving skills
- Strong communication skills for daily interactions with customers
We offer a competitive salary range of $45,000 - $55,000 per year, based on experience and qualifications. If you are a motivated and skilled individual passionate about delivering exceptional customer experiences, we encourage you to apply.
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