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Event Service Supervisor

2 months ago


Taos, New Mexico, United States Heritage Hotels & Resorts Full time

Job Type

Full-time

Overview

JOIN THE HERITAGE FAMILY
At Heritage Hotels & Resorts, we celebrate the rich culture and traditions of New Mexico while fostering a work environment that prioritizes employee satisfaction. Our team members enjoy unique benefits, including opportunities for professional growth and generous discounts on accommodations, dining, and spa services across our beautiful properties in New Mexico.
Compensation: This is a Full-Time Hourly Position with a pay range of $19.00-$24.00 DOE, accompanied by a comprehensive benefits package.

Role Summary:
The Event Service Supervisor plays a crucial role in ensuring seamless banquet operations, collaborating closely with kitchen leadership to promote a service-oriented culture among team members. This position is vital in delivering exceptional dining experiences to our guests.

Supervisory Duties:
Oversee the activities of servers, bartenders, bussers, and food runners during banquet services while on duty.

Key Responsibilities:

  • Foster a positive and professional atmosphere among employees, colleagues, and guests.
  • Ensure efficient service flow and appropriate staffing levels during shifts.
  • Supervise front-of-house banquet activities and manage customer orders in accordance with company standards.
  • Maintain productive relationships with suppliers and seek opportunities to optimize operational costs.
  • Prioritize guest satisfaction and make decisions that enhance the guest experience, particularly in resolving any complaints.
  • Adhere to company food safety, handling, cleanliness, and sanitation protocols to safeguard the health of guests and staff.
Employee Benefits:
  • Part-time employees are eligible for Dental, Vision, and 401k plans.
  • Full-time employees enjoy Medical, Dental, Vision, Life Insurance, Short-Term Disability, Accident, Critical Illness coverage, and 401k plans.
Qualifications:
  • Strong verbal communication skills and the ability to multitask effectively.
  • High school diploma or equivalent experience; a post-secondary degree in Hospitality is preferred.
  • A minimum of 2 years of supervisory experience in food and beverage or a related field; luxury hospitality experience is a plus.
  • Valid Food Handler and Alcohol Server Certifications.
  • Capability to remain on your feet for extended periods.
  • Familiarity with Restaurant Point of Sale systems.
  • Physical ability to lift, push, reach for, and carry over 30 pounds regularly.
Heritage Hotels & Resorts Inc. is proud to be an Equal Opportunity Employer, committed to inspiring our communities and celebrating local artisans.