Customer Service Representative

5 days ago


McHenry, Illinois, United States Transdev Full time
About Transdev

Transdev is a leading provider of transportation services, operating in 19 countries and employing over 110,000 team members worldwide. Our mission is to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for responding to customer inquiries and resolving issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Follow and explain policy and procedure as outlined in operations and procedures manuals
  • Treat each customer with courtesy, dignity, and respect for their privacy
  • Meet or exceed established performance requirements
  • Enter data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals
  • Document trip authorization according to procedures
  • Remain knowledgeable of all policies and procedure changes
  • Adhere to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor
Requirements
  • A minimum of a High School diploma or GED
  • Able to operate a computer
  • Complete any training requirements
  • Communicate clearly in English
  • Able to operate standard telephone system
  • Exercise business telephone etiquette
About Transdev

Transdev is a global company with operations in 19 countries, providing transportation services to cities, counties, airports, companies, and universities across the U.S. We are committed to delivering safe, reliable, and innovative solutions that serve the common good.

We offer a competitive benefits package, including 401(k) with company contribution, medical, dental, and vision. Paid time off and vacation are also included.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. We are committed to fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.



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