Customer Service Representative

1 month ago


McHenry, Illinois, United States Transdev Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Transdev. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Follow and explain company policies and procedures to customers.
  • Treat each customer with courtesy, dignity, and respect.
  • Meet or exceed established performance requirements.
  • Enter data with high accuracy and attention to detail.
  • Document trip authorizations according to procedures.
  • Remain knowledgeable of all policies and procedure changes.
  • Adhere to the work schedule to handle call volume and contractual requirements.

Requirements

  • A minimum of a High School diploma or GED.
  • Able to operate a computer and standard telephone system.
  • Complete any training requirements.
  • Communicate clearly in English.
  • Exercise business telephone etiquette.

About Transdev

Transdev is a leading provider of passenger transportation services. We are proud to offer a competitive benefits package, including a 401(k) plan, medical, dental, and vision coverage, as well as paid time off and vacation.



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