Customer Service Representative
1 month ago
About the Role
We are seeking a highly skilled Customer Service Representative to join our team at Transdev. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Follow and explain company policies and procedures to customers.
- Treat each customer with courtesy, dignity, and respect.
- Meet or exceed established performance requirements.
- Enter data with high accuracy and attention to detail.
- Document trip authorizations according to procedures.
- Remain knowledgeable of all policies and procedure changes.
- Adhere to the work schedule to handle call volume and contractual requirements.
Requirements
- A minimum of a High School diploma or GED.
- Able to operate a computer and standard telephone system.
- Complete any training requirements.
- Communicate clearly in English.
- Exercise business telephone etiquette.
About Transdev
Transdev is a leading provider of passenger transportation services. We are proud to offer a competitive benefits package, including a 401(k) plan, medical, dental, and vision coverage, as well as paid time off and vacation.
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