Patient Services Ambassador
2 weeks ago
We are seeking a highly skilled and compassionate Patient Services Ambassador to join our team at Hackensack Meridian Health. As a key member of our Medical Center team, you will be responsible for providing exceptional patient and guest services, ensuring a positive and welcoming experience for all who visit our facilities.
Key Responsibilities- Welcoming guests and patients to the Medical Center with a warm and friendly demeanor
- Providing accurate and timely information to guests and patients regarding Medical Center services and policies
- Responding to requests for visitor passes and ensuring compliance with established visitor policies
- Maintaining a clean and organized lobby area, including the information desk and surrounding areas
- Assisting with the coordination of mail, flowers, and gifts for patients
- Escorting patients to their destinations via wheelchair, as needed
- Signing patients into Epic in the Cancer Center
- Announcing Cancer Center patients to registration
- Making confirmation phone calls for Cancer Center patients
- Initiating regular contact with Environmental Services and Plant Operations to ensure the lobby and surrounding areas are maintained to a high standard
- Explaining parking fee structures and providing information about discount programs available to guests
- Demonstrating knowledge and maintaining close working relationships with all departments within the Medical Center to provide the best possible service to our guests
- Attending required in-services, staff meetings, and reviewing staff meeting minutes
- Assuming responsibility for keeping up with intra-hospital communication by reviewing all information and documents on the communications bulletin board
- Utilizing positive problem-solving approaches to resolve problems and maintain departmental morale
- Completing all beginning and end of shift procedures to ensure the consistency of service provided by the department and communicating all important information to the following shift to ensure a smooth transition
- Responding to all emergency situations in accordance with proper policies and procedures
- Maintaining confidentiality of information in accordance with Medical Center policies and procedures
- Remaining visible and positioning themselves at the information desk with a personal appearance that conveys confidence and professionalism while adhering to the department attire standards
- Maintaining a good working relationship with all volunteers assigned to Information and Guest Services
- Maintaining a personal appearance that conveys confidence and professionalism while adhering to the department attire standards
- Completing incident reports for any events not consistent with the routine operations of the facility
- Maintaining a clean and organized Information Desk at all times
- Performing other duties as assigned by the Supervisors and/or Operations Manager
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs
- Typing ability required
- One to two years working experience required
We are looking for a highly motivated and detail-oriented individual who is passionate about providing exceptional patient and guest services. If you are a team player with excellent communication skills and a commitment to delivering high-quality care, we encourage you to apply for this exciting opportunity.
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Patient Services Ambassador
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Hackensack, New Jersey, United States Hackensack Meridian Health Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Services Ambassador to join our team at Hackensack Meridian Health. As a key member of our patient services team, you will be responsible for providing exceptional guest experiences, ensuring seamless communication, and maintaining a professional image in our lobby areas.Key...
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Hackensack, New Jersey, United States Regional Cancer Care Associates Full time{"title": "Patient Services Coordinator", "description": "OverviewRegional Cancer Care Associates is seeking a skilled Patient Services Coordinator to provide exceptional patient care and support. This role involves greeting patients and visitors, registering and scheduling appointments, and answering and directing calls to appropriate personnel. The ideal...
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