Sales Support Representative
2 weeks ago
Position Overview: Customer Support Coordinator
Location: Surrey, BC, CA
This role involves the effective management of order processes from initial customer inquiries through to shipment.
Key responsibilities include:
- Converting inbound sales calls into actionable leads and orders through proficient communication.
- Handling requests for pricing, processing orders, tracking shipments, and providing updates, utilizing CRM and ERP systems.
- Assessing customer inquiries to determine qualification for direct sales and managing referrals to distribution as needed.
- Clearly articulating company terms, conditions, and sales policies to customers.
- Supporting Outside Sales Leaders and Management with timely updates on order statuses, focusing on potential issues before they affect customers.
- Acting as the primary contact for issue resolution, coordinating with internal teams to ensure effective and timely solutions.
- Monitoring assigned accounts for critical project statuses and escalating issues as necessary.
- Communicating technical product specifications to customers and distributor partners while relaying customer expectations to relevant stakeholders.
- Collaborating across departments to ensure a seamless customer experience throughout the entire quote-to-cash process.
- Ensuring all export documentation is completed and filed according to company policies.
- Conducting customer audits and compliance-related tasks as required.
- Driving continuous improvement initiatives and developing standard operating procedures for the function.
Essential Competencies:
This position requires a commitment to continuous improvement, demonstrated through:
- Proficiency in Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software, along with standard office applications.
- A strong background in applying continuous improvement methodologies.
- Excellent analytical and problem-solving skills.
- Strong interpersonal and leadership capabilities.
- Exceptional organizational and time management skills.
Physical Requirements:
Candidates must be able to perform various physical activities, including standing, walking, sitting, and lifting up to 25 pounds. The role may require navigating through different environments, including manufacturing and office settings.
Disclaimer: This job description is not exhaustive, and the company reserves the right to modify it as necessary.
Job Segment: Customer Service, Sales Support, Engineering, Technology
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