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Customer Service Representative

2 months ago

Madison, Wisconsin, United States The QTI Group Full time

Customer Experience Representative

Location: Madison, WI

Summary: The QTI Group is seeking a Customer Experience Representative to provide exceptional support to members and customers. This role involves providing technical support, registering for classes and events, and responding to online chat inquiries.

Responsibilities:

  • Answer and direct calls to appropriate outside companies or government agencies
  • Provide customer support via phone and email for online education and real estate forms
  • Send registration forms via email or mail
  • Assist customers and members with website navigation and login
  • Assist walk-in customers with purchasing materials, registrations, etc.
  • Support internal departments with virtual meetings, proofreading, room scheduling, etc. as needed
  • Complete and maintain project reports
  • Assist with shipping and receiving as needed

Qualifications:

  • High School Diploma
  • 1+ years of customer service experience in an office
  • Proficiency in Microsoft Office
  • Experience with Microsoft Teams and/or Zoom is beneficial
  • Ability to lift up to 20 lbs