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Guest Services Associate

2 months ago

Chandler, Arizona, United States Card Kingdom Full time
Job Overview

ABOUT CARD KINGDOM:

Card Kingdom has been a cornerstone for Magic: The Gathering enthusiasts globally for over two decades. We pride ourselves on being a reliable destination for purchasing and trading Magic: The Gathering cards, packs, and booster boxes from all eras of the game. Our commitment to the community and the game is evident in every aspect of our operations. We foster a customer-focused, data-driven, and innovative environment, valuing our team members as integral to delivering our exceptional customer service.

In addition to our online retail operations, Card Kingdom proudly operates the acclaimed game store and dining venue, Mox Boarding House. With distinctive locations in various cities, we provide an enhanced experience for local gaming communities.

OUR MISSION: We utilize tabletop gaming as a gathering point – a space to connect, share, and celebrate – aimed at nurturing deeper relationships with our customers, among our team, and within our communities.

BENEFITS: We offer a comprehensive benefits package, including generous paid time off, flexible scheduling, remote work options, paid parental leave, a safe harbor 401k match, paid holidays, and employee discounts. Our culture promotes a family-friendly atmosphere that supports work-life balance.

ROLE DESCRIPTION:

This role is essential in supporting our Front of House operations and contributes significantly to the daily services of our restaurant. During peak hours, the individual will engage in various tasks as directed by the Restaurant General Manager. Responsibilities will include hosting, expediting, and providing on-the-floor assistance, requiring self-motivation and the ability to prioritize and manage tasks independently. Key duties will encompass expediting orders, delivering meals, clearing tables, and attending to customer needs. A strong emphasis on hospitality and effective communication skills is crucial for this position.

KEY RESPONSIBILITIES:

  • Efficiently expedite food orders as they arrive at the service window.
  • Perform final garnishing as needed, adhering to our presentation standards, and deliver meals to the appropriate tables and customers.
  • Assist serving staff by refreshing non-alcoholic beverages and attending to tables.
  • Package takeout orders and deliver them to guests, bartenders, servers, or hosts.
  • Ensure all items leaving the kitchen meet our plating criteria.
  • Maintain cleanliness in both the Front of House and expo areas.
  • Clear tables promptly to enhance the dining experience.
  • Return clean glassware to the bar and serving stations as required.
  • Ensure an adequate supply of plates and utensils is available.
  • Monitor the restaurant floor to maintain cleanliness conducive to effective gameplay.
  • Interact directly with customers, handling general inquiries as a representative of our brand.
  • Greet customers warmly and assess how to best meet their needs.
  • Oversee major customer entry points.
  • Utilize an iPad to manage our waiting list and educate customers on our system.
  • Seat customers when tables are ready and inform servers accordingly.
  • Monitor the restaurant floor, alerting staff to tables needing assistance and helping with clearing.
  • Follow up with customers if there are delays in service.
  • Maintain a clean and organized working environment.
  • Perform other assigned duties as necessary.

QUALIFICATIONS:

  • High School diploma or GED.
  • Valid State Food Handlers permit required.
  • Minimum of 1 year experience in the food service or customer service sector.
  • Ability to learn and adhere to standard operating procedures.
  • Strong professional communication and interpersonal skills.
  • Basic knowledge of restaurant operations.
  • Customer experience-oriented mindset.
  • Ability to work effectively under pressure.
  • Proficient in reading, writing, and understanding English.
  • Availability to work weekends, evenings, and holidays.
  • Capability to manage diverse personalities in a high-stress environment.
  • Ability to work collaboratively in a team setting as well as independently.
  • Capacity to take direction from multiple sources.
  • Strong problem-solving skills, self-motivated, and organized.
  • Commitment to delivering quality service.
  • Ability to collaborate with others to resolve issues and develop solutions.
  • Must be able to regularly lift up to 35 pounds and occasionally up to 50 pounds.

WORK SCHEDULE:

  • On-Site Position

EMPLOYMENT TYPE:

  • Part-Time
  • Non-exempt: $11.35 per hour plus tips

EMPLOYEE BENEFITS:

  • Paid Time Off: Accrue 1 hour of paid time off (PTO) for every 13.5 hours worked, up to a maximum of 80 hours annually.
  • Employee Discount

EQUAL OPPORTUNITY EMPLOYMENT:

We are dedicated to fostering a workplace that embraces diverse perspectives and experiences. We do not discriminate based on race, color, religion, creed, caste, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or any other legally protected status.