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Front Desk Representative

2 months ago

Cary, North Carolina, United States Hilton Garden Inn Raleigh-Cary Full time
About the Role

We're seeking a skilled Front Desk Agent to join our team at the Hilton Garden Inn Raleigh-Cary. As a key member of our hospitality team, you'll be responsible for delivering exceptional guest experiences and ensuring seamless check-ins and check-outs.

Key Responsibilities
  • Provide warm and welcoming service to guests, setting the tone for their stay.
  • Assist guests with information about local attractions, hotel services, and amenities.
  • Manage room reservations, modifications, and cancellations with accuracy and efficiency.
  • Resolve guest issues promptly and professionally, turning challenges into opportunities.
  • Collaborate with the behind-the-scenes team to ensure guest requests are met and exceeded.
Requirements
  • Previous customer service experience, preferably in hospitality.
  • Excellent communication and interpersonal skills.
  • Attention to detail and ability to multitask.
  • Comfortable with technology, including reservation software and basic systems.
  • Flexibility to work varied shifts, weekends, and holidays.
  • High school diploma or equivalent, with hospitality education a plus.
What We Offer
  • Competitive compensation and comprehensive benefits package.
  • Paid time off and holiday pay for work-life balance.
  • Opportunities for growth and development in a thriving hospitality environment.
  • Access to special discounts on stays and dining for friends and family.