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Department Manager Assistant

2 months ago

Portland, Maine, United States Anthropologie Full time
Job Summary

This role is responsible for supporting the service, selling, and business operations to achieve an engaging and inspiring store environment. The ideal candidate will foster community amongst the team through continued education on brand and store initiatives.

Key Responsibilities
  • Customer Experience
    • Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program.
    • Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued.
    • Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community.
  • Leadership + Team Management
    • Actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives.
    • Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team.
    • Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities.
  • Visual + Business Operations
    • Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
    • Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns.
    • Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives.
  • Communication + Relationships
    • Contributes to an inclusive work environment by actively listening to others and seeking different perspectives.
    • Checks in with leadership to maintain communication and teamwork on completing store objectives.
    • Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team.
    • Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager.
    Requirements
    • Anthro brand fan
    • 1+ years of retail leadership experience
    • Experience being a team player
    • Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
    • Eagerness to learn and grow within the organization