Quoting Operations Manager

3 weeks ago


Miami, Florida, United States Arctic Industries LLC Full time
About the Opportunity At Arctic Industries LLC, we offer a competitive salary range of $85,000 - $115,000 per year for our Inside Sales Management Specialist role. This is a full-time, office-based position with a strong focus on managing daily operations, overseeing project quoting, and fostering collaboration between Inside and Outside Sales teams. We are seeking a highly skilled professional with excellent leadership, communication, and problem-solving skills, with experience in managing high-performing sales teams and driving revenue growth. If you are a results-driven individual who excels in a fast-paced environment and is passionate about delivering exceptional customer experiences, please read on for more information about this exciting opportunity.

About the Role: As an Inside Sales Management Specialist, you will be responsible for leading the multi-location Inside Sales Team, ensuring that they meet departmental and company goals and objectives. You will coordinate the department's activities by managing schedules, documentation, and communication, as well as coach, inspire, and develop the team to maximize growth and development opportunities. Additionally, you will plan department staffing levels (skillsets, increases, decreases) to meet projected business needs, recruit, onboard, and train additional staff as needed, conduct performance evaluations, personal improvement plans, and disciplinary actions in a timely and constructive fashion, and perform other supervisory duties as requested.

Key Responsibilities: Oversee the daily operations of the team, ensuring all project quoting activities are accurate, timely, and in line with customer expectations. Collaborate with the Vice President of Sales in final decision making when negotiating projects, accommodations, and agreements with manufacturers' representatives, customers, and specifiers. Implement and manage the use of project quoting systems, ensuring all quotes are properly tracked and documented. Manage customers as requested by the Vice President of Sales, create quotes, and ensure business continuity as a backup to the inside sales team members. Utilize NetSuite to manage customer accounts, sales orders, and inventory, ensuring real-time data availability for the team. Analyze sales performance metrics and provide regular reporting to senior management on team progress and areas for improvement. Develop and implement strategies to improve internal processes and enhance team efficiency. Serve as a point of escalation for complex customer inquiries or concerns, ensuring a high level of customer satisfaction. Support the professional development of the Inside Sales team by providing regular training, coaching, and performance feedback. Be the in-house expert on the Company's proprietary quote program and jobs database, and lead interactions with third-party software developers. Develop, implement, and maintain reports and data analysis to guide the Company to make informed decisions. Develop, implement, and maintain workflow for sales managers, manufacturer's representatives, consultants, and dealers in areas of quoting, contracts, multipliers, discounts, programs, etc. Perform other duties and take on additional responsibilities as requested.

Requirements: Bachelor's degree or equivalent, 5+ years of account management or inside sales management experience, 3+ years of leadership experience with direct reports, proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), and CRM systems, English verbal and written language proficiency, Spanish verbal language proficiency preferred, ability to occasionally lift up to 25 pounds, available and willing to work evenings and weekends when Company needs require, ability and willingness to travel by air and car several times per year to other Company facilities and events, must be located within a daily commutable distance to our Medley, Florida Corporate Headquarters and Manufacturing Center.

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