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Client Success Specialist

2 months ago

Bellevue Washington, United States G2 Bankruptcy Risk Solutions Full time

Job Overview
The Client Success Specialist is essential in promoting customer loyalty and overseeing the complete customer journey for our clientele in the Americas region.

This role acts as the primary liaison, interacting with clients on a daily basis to guarantee their satisfaction and success.

Key Responsibilities:
- Serve as the main point of contact for our client portfolio, cultivating robust relationships and comprehending their requirements.
- Oversee the onboarding process for new clients and provide necessary training.
- Deliver continuous account management and support to ensure client satisfaction.
- Inform existing clients about the benefits of additional G2 Bankruptcy Risk Solutions services and offerings.
- Identify, investigate, monitor, and resolve client inquiries and issues in a timely manner.
- Collaborate effectively with internal departments to meet client needs.
- Take charge of the customer lifecycle and retention initiatives.
- Utilize analytical skills to foresee and address client needs proactively.
- Conduct regular performance reviews with clients to discuss outcomes, tackle concerns, and pinpoint areas for enhancement.
- Perform additional duties as assigned.

At G2 Bankruptcy Risk Solutions, we pride ourselves on our dedication to providing exceptional customer service, and our Client Success Specialists are crucial in fulfilling this mission. This position involves close collaboration with various teams, including Sales, Marketing, and Operations, to ensure effective teamwork.