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E-commerce Support Specialist

2 months ago

Harrison, New Jersey, United States Af Supply Full time

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**E-commerce Support Specialist**

We are looking for a dedicated full-time representative to assist with our online sales operations. This role involves collaborating with a team to effectively manage online orders and returns.

**Key Responsibilities:**

- Handle incoming customer inquiries via phone

- Monitor and update order statuses

- Address customer emails promptly

- Process customer orders efficiently

- Liaise with vendors as necessary

**Required Qualifications:**

- Prior experience in e-commerce or customer service roles

- Strong teamwork capabilities

- Excellent prioritization and multitasking skills

- High attention to detail

- Strong organizational abilities

- Proficient computer skills are essential

- Exceptional written and verbal communication skills

- Familiarity with SAP software is advantageous

By creating an account, customers can enjoy various benefits such as:

- Monitoring order and shipping statuses

- Accessing order history

- Faster checkout process