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Customer Service Representative
2 months ago
The Customer Service Representative in the Banking sector plays a crucial role in leveraging their expertise and technical capabilities to address customer inquiries efficiently and effectively, in relation to the Bank's offerings.
Key Responsibilities:
- Address inquiries and requests from both external and internal customers.
- Guide users through the Bank's electronic banking services, including mobile banking, remote deposit capture, bill payment, and external transfers.
- Investigate and resolve issues pertaining to the Bank's products and services.
- Troubleshoot online and mobile banking functionalities for customers.
- Assist customers with password recovery processes.
- Maintain up-to-date knowledge of information systems and training.
- Process account maintenance requests and perform data entry tasks.
- Execute other deposit-related functions as necessary.
- Promote and market new products to existing and potential customers through a relationship-driven approach.
- Assist customers in opening online accounts while ensuring fraud prevention measures are in place.
Qualifications:
- 1-2 years of experience in Banking Customer Service, Deposit Operations, Contact Center, or Retail Banking.
- Thorough understanding of the Bank's deposit products and services, along with knowledge of loan and credit card offerings.
- Extensive knowledge of the Bank's electronic services, including consumer and business electronic banking, mobile banking, bill payment, external transfers, and debit card services.
- Practical experience with Cash Management services, such as ACH origination and Remote Deposit Capture.
- Familiarity with Bank policies and procedures, particularly those governed by Federal or State Regulations.
- Preferred experience with MS Office applications and various banking software tools.
About Northern Bank & Trust Company
Northern Bank is a comprehensive financial institution committed to delivering practical and sensible financial solutions that empower our customers to achieve their personal and business aspirations. With a wide range of services from deposit products to loans and payment solutions, we collaborate closely with our entrepreneurial clients, both locally and nationally, to provide the necessary financial support. Established in 1960, Northern Bank boasts over $3 billion in assets and operates 13 locations throughout Middlesex County. We are a Member of the FDIC and an Equal Housing Lender.
