Field Operations Manager
1 day ago
We are seeking a highly skilled and experienced Field Operations Manager to oversee the day-to-day operations of our EMS team. As a key member of our management team, you will be responsible for ensuring the highest level of patient care and maintaining quality field operations.
Key Responsibilities:- Supervise and direct field staff to provide exceptional patient care.
- Maintain quality field operations through daily contact, oversight, communication, and evaluation.
- Act as a liaison between the company and its patients, public safety agencies, training institutions, and hospital representatives.
- Mentor employees, conduct performance evaluations, and provide disciplinary actions as needed.
- Work with the management team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
- Participate in the development and implementation of department policies, standards, and regulations.
- Maintain appropriate staffing levels, manage shift calendars, and facilitate shift bids.
- Cover open shifts with employee assignments or by filling in as needed.
- Supervise the effective operation, utilization, and maintenance of medical apparatus and equipment.
- Review Patient Care Reports and other field paperwork for accuracy and ensure timely reconciliation.
- Investigate incidents and complaints involving assigned units or personnel and resolve in the best manner possible.
- Minimum 3 years of EMS field experience preferred.
- Prior FTO or leadership/supervisory experience preferred.
- High School Diploma or Equivalent (GED).
- Ability to function as an EMT/Paramedic and perform direct patient-care activities with a high level of proficiency.
- State EMT/Paramedic Certification.
- State Driver's License with a driving record in compliance with GMR's Safety & Driving policy.
- BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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