Cannabis Retail Operations Manager

2 days ago


Lake Havasu City, Arizona, United States Story Cannabis Full time
Job Title: General Manager

At Story Cannabis, we are seeking a highly skilled and experienced General Manager to lead our retail store team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our store, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Manage and maintain a professional and safe distribution process for customers.
  • Ensure accurate inventory management, including cannabis storage and ordering.
  • Motivate and develop a high-performing team, focusing on problem-solving, goal achievement, and customer satisfaction.
  • Process cash and debit transactions efficiently, maintaining a balanced cash drawer.
  • Monitor and analyze sales data, KPIs, and store performance to inform operational improvements.
  • Unpack, sort, count, and label merchandise, including items requiring special handling or refrigeration.
  • Provide training and development opportunities for budtenders, shift supervisors, and assistant general managers.
  • Receive and manage store and inventory supplies.
  • Deliver exceptional customer service, consistently exceeding customer expectations.
  • Perform other duties as required to meet department and company goals.
Requirements:
  • 3+ years of retail management experience in the cannabis industry.
  • Verifiable product knowledge of cannabis products, including flower, concentrates, edibles, and topicals.
  • Strong understanding of point-of-sale systems and industry compliance tools, such as Dutchie and Metrc.
  • Must be over 21 years of age and have a valid State-Issued ID or U.S. Passport.
  • Ability to lift 50+ pounds and stand for long periods.
  • Reliable transportation and no scheduling restrictions.
  • Employment contingent upon successful completion of state badging requirements.
Education:
  • Minimum High School Diploma or G.E.D. equivalent required; Associate Degree preferred.


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