Applications and Records Coordinator
1 week ago
The American Society of Civil Engineers (ASCE) is seeking a detail-oriented and organized Customer Service Representative to join our team in Reston, VA. This role involves processing membership applications, renewal batches, and providing customer support via email, chat, and phone. The successful candidate will have 2-3 years' experience in a customer service role and an associate's degree or equivalent work experience.
Responsibilities
- Review and process incoming membership applications for accuracy and completeness
- Process bank renewal batches and respond to inquiries from customers
- Collaborate with colleagues to provide training support and maintain accurate records
Requirements and Qualifications
- Associate's degree or equivalent work experience
- 2-3 years' experience in customer service role
- Intermediate proficiency with MS Office and CRM software
- Strong analytical, organizational, and communication skills
Compensation and Benefits
The American Society of Civil Engineers offers a competitive salary range of $45,000-$60,000 annually, based on experience, and a hybrid work-from-home flexibility in the Northern Virginia/DC Metro area. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and opportunities for professional growth and development.
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