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Executive Director of Resort Operations

2 months ago

Raleigh, North Carolina, United States Capital Vacations Full time
Job Description

Job Summary:

Capital Vacations is seeking an experienced and skilled General Manager to lead our resort operations. The successful candidate will be responsible for overseeing all aspects of the resort's day-to-day operations, including staff management and guest satisfaction.

Key Responsibilities:

  • Oversee the operations functions of the resort, ensuring seamless execution and high-quality service.
  • Process and submit payroll to Human Resources, maintaining accurate records and compliance with regulations.
  • Hold regular briefings and meetings with department heads, fostering open communication and collaboration.
  • Manage and oversee all departments, ensuring effective leadership and accountability.
  • Ensure full compliance with resort operating controls, SOPs, policies, procedures, and service standards.
  • Lead key property issues, including capital projects, customer service, and refurbishment, driving strategic growth and improvement.
  • Handle complaints and oversee service recovery procedures, prioritizing guest satisfaction and loyalty.
  • Prepare, present, and achieve the resort's Annual Operating Budget, Marketing and Sales Plan, and Capital Budget, driving revenue growth and profitability.
  • Manage ongoing profitability, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Deliver resort budget goals and set short- and long-term strategic goals for the property, driving continuous improvement.
  • Develop improvement actions and carry out cost savings initiatives, enhancing operational efficiency.
  • Ensure all decisions made are in the best interest of the resort and management, upholding the company's values and mission.
  • Maintain a strong understanding of P&L statements and react with impactful strategies, driving business growth and success.
  • Ensure the monthly financial outlooks for the resort are on target and accurate, providing timely and actionable insights.
  • Prepare monthly financial reporting for the owners and board members, ensuring transparency and accountability.
  • Provide effective leadership to all resort team members, fostering a positive and inclusive work environment.
  • Respond to audits, ensuring continual achieved improvement and compliance with regulatory requirements.
  • Safeguard the quality of operations, ensuring internal and external audits meet the highest standards.
  • Be available to travel on company business to assist in offsite training support and new business transitions, as needed.

Requirements:

  • Bachelor's Degree in Business Management/Hospitality or equivalent industry-related experience.
  • Experience as a General Manager or Assistant General Manager, preferably in the hospitality industry.
  • Excellent verbal and written communication skills, with proven strong leadership skills.
  • Ability to manage, direct, and complete assigned duties, with excellent computer skills and Microsoft Office Suite abilities.
  • Ability to prioritize, manage, and delegate efficiently, driving results-oriented performance.