Cloud Operations Director

4 weeks ago

Raleigh, North Carolina, United States NASCO Full time
Cloud Operations Director

About the Role

NASCO is seeking a highly skilled Cloud Operations Director to lead our cloud strategy and operations team. As a key member of our leadership team, you will be responsible for driving technical excellence and innovation in cloud services, with a strong emphasis on AWS.

Key Responsibilities

  • Build and mentor a high-performing cloud operations team to drive delivery excellence and ensure high-quality outcomes.
  • Cultivate strong internal relationships and serve as an advocate and subject matter expert, sharing insights, implications, and alternatives to drive cloud innovation.
  • Interpret customer requirements and guide the execution of client engagements, translating needs into actionable technical solutions.
  • Identify and mitigate program risks, implementing remediation plans to ensure project success.
  • Deploy highly available, scalable, and secure cloud infrastructure with a focus on AWS, adhering to best practices and industry standards.
  • Implement networking solutions using AWS services.
  • Define and implement infrastructure migration strategies and techniques to migrate workloads into AWS cloud environments.
  • Design and develop automation frameworks to support continuous delivery and integration processes, optimizing efficiency and reliability.
  • Act as the primary point of contact between internal customers and the MSP executing cloud services, ensuring alignment on execution strategies, timelines, and deliverables.
  • Contribute to organizational growth by driving AWS cloud strategy, fostering innovation, and leading initiatives that support the organization's digital transformation journey.
  • Lead, influence, and manage a team of resources, including conducting talent acquisition activities, coaching, and/or mentoring, and identifying training requirements for associates.
  • Conduct performance management activities, including performance reviews, goals, development, and continuous feedback.
  • Determine the appropriate staffing mix of contractors and associates to maintain steady work and stay within budget.
  • Create, manage, and administer an annual departmental budget, which may include billable hours and percentage targets.
  • Help define departmental strategic objectives and drive business outcomes in alignment with the organizational strategy.

Requirements

  • Expert knowledge of AWS cloud services and infrastructure, including but not limited to EC2, S3, RDS, Lambda, VPC, IAM, CloudFormation, and Route 53.
  • Ability to apply cloud architecture principles, including scalability, high availability, data retention, disaster recovery, and security best practices.
  • Skill in AWS cost management and optimization strategies.
  • Ability to work within compliance frameworks and regulations relevant to cloud environments (e.g., HITRUST, HIPAA, SOC 2).
  • Skilled in performance tuning and optimization of AWS services for cost, reliability, and performance.
  • Ability to troubleshoot complex AWS infrastructure issues and provide timely resolutions.
  • Ability to lead technical discussions and influence decision-making processes related to cloud architecture and solutions.
  • Strong project management skills with a focus on delivering projects on time and within budget.
  • Proficient in automation tools and scripting languages for infrastructure provisioning and configuration management (e.g., Terraform, CloudFormation, PowerShell, Python).
  • Ability to cultivate internal relationships, share insights, and drive innovation.
  • Proficient in cloud networking concepts.

Experience

  • 5 years' experience in people management, fostering professional growth, and leading teams to success in a senior management capacity.
  • 8 years of experience in AWS cloud strategy, operations, and infrastructure, with a focus on innovation, technical leadership, digital transformation, and cloud migrations.
  • 8 years of experience in strategic planning, process improvement, or IT leadership.
  • 8 years of experience in process improvement, customer and vendor relationship management, and resource optimization.
  • 8 years of experience in networking technologies, implementing AWS networking solutions using automation tools and scripts.

Education

  • Bachelor's degree in a related field or equivalent work experience.

Training and Certifications

  • AWS Certified Solutions Architect (Associate or Professional).
  • ITIL Certification.
  • AWS Training.
  • Cloud Security Training relevant to AWS environment.

Benefits

NASCO offers a comprehensive benefits package, including a choice of medical, dental, and vision plans, telehealthcare, generous PTO, and a 401K plan with employer matching contributions. We also offer a wellness program, employee assistance program, and consultation with a financial planner.

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