Patient Services Coordinator
7 days ago
FHCHC is a progressive and vibrant community health center dedicated to providing comprehensive care across generations, facilitating nearly 140,000 patient interactions at multiple locations. Governed by a Board of Directors, primarily composed of patients, we take pride in delivering a broad spectrum of primary and specialized healthcare services, alongside evidence-based programs aimed at promoting healthy lifestyle choices. As we expand our reach to deliver high-quality healthcare to underserved areas, our commitment to prioritizing patient needs remains unwavering. Our mission is "To enhance the health and social well-being of the communities we serve through equitable, high-quality, patient-centered care that is culturally responsive."
For over five decades, we have been a cornerstone of healthcare in our community, focusing on providing excellent, affordable primary care to all individuals, irrespective of their insurance status or financial capability. Fair Haven is honored to have a diverse and dedicated team of professionals who continuously seek innovative ways to improve the health and well-being of all patients. We firmly believe that access to high-quality medical and dental care should be available to everyone, regardless of their financial situation.
Job Purpose
The Patient Services Coordinator plays a crucial role in liaising with patients and healthcare professionals, employing exceptional customer service skills and precise data entry while effectively managing a high volume of incoming inquiries in a call center setting. Responsibilities include scheduling patient appointments and handling tasks related to medical records.
Duties and Responsibilities
The Patient Services Coordinator will proficiently triage calls and accurately schedule appointments for both new and returning patients with the appropriate healthcare provider. Key responsibilities include, but are not limited to:
- Utilizing triage referral guidelines and scripted responses to assist patients contacting the call center.
- Managing a multi-line phone system, screening and directing calls to the appropriate personnel efficiently while using the paging system as needed.
- Accurately collecting, verifying, and entering demographic and insurance information for all patients.
- Performing additional related duties as assigned.
A High School diploma or GED is required, with an Associate's degree being highly preferred. A minimum of one to two years of relevant experience in a high-volume medical call center is strongly preferred. The Patient Services Coordinator serves as the initial point of contact for our organization; therefore, a compassionate, highly motivated, and organized individual is essential. Experience with electronic appointment scheduling and data entry is required. Exceptional phone etiquette, along with strong communication, interpersonal, and customer service skills, is a necessity. Strong critical thinking and problem-solving abilities, coupled with the capacity to work collaboratively as part of a team to serve patients, are essential. Bilingual proficiency in English and Spanish is required.
Physical Requirements/Work Environment
- Variable 8-hour shifts between 7 am and 8 pm, including weekends as necessary.
- Minimal physical effort is required.
- Must be able to operate a computer and telephone continuously.
- Travel within the district may be necessary.
None
OSHA Status
Category III-Low Risk Position
Generally operates in an office environment with no exposure to bloodborne pathogens.
Physical Requirements
Physical Demands: Involves walking, bending, sitting, standing, writing, reading, telephone use, data input into a computer, and retrieving medical records. Mental Demands: Ability to manage continually changing priorities under potentially stressful conditions. Manual Dexterity Required: Ability to use a keyboard and telephone.
American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job-specific functions (listed within each job-specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs.
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