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Patient Services Coordinator
2 months ago
At FHCHC, we are a progressive and vibrant community health center dedicated to providing comprehensive care across generations, facilitating nearly 140,000 office visits across multiple locations. Governed by a Board of Directors primarily composed of our patients, we take pride in delivering a broad spectrum of primary and specialty care services, alongside evidence-based programs that empower patients to make informed health choices. As we expand our reach to deliver high-quality healthcare to underserved areas, our commitment to patient-centered care remains at the forefront of our mission: "To enhance the health and social well-being of the communities we serve through equitable, high-quality, patient-centered care that is culturally responsive."
For over five decades, we have been a leader in healthcare within our community, focused on offering excellent, affordable primary care to all individuals, irrespective of their insurance status or financial capability. Fair Haven boasts a diverse and driven team of professionals dedicated to improving the health and well-being of all patients. We firmly believe in universal access to high-quality medical and dental care.
Position Overview
The Patient Services Coordinator plays a crucial role in interacting with patients and healthcare professionals, employing outstanding customer service skills and precise data entry while managing a significant volume of incoming calls in a call center setting. Responsibilities include scheduling patient appointments and handling medical records tasks.
Key Responsibilities
The Patient Services Coordinator will efficiently triage calls and accurately schedule both new and returning patients with the appropriate healthcare provider. Specific duties encompass:
- Utilizing triage referral guidelines and scripts to assist patients contacting the call center.
- Managing a multi-line telephone system, screening and directing calls to the appropriate personnel efficiently while utilizing the paging system.
- Accurately gathering, confirming, and entering demographic and insurance information for all patients.
- Performing additional related duties as assigned.
A High School diploma or GED is required, with an Associate's degree being highly preferred. A minimum of one to two years of relevant experience in a high-volume medical call center is strongly preferred. The Patient Services Coordinator serves as the initial point of contact for our organization; thus, a compassionate, highly motivated, and organized individual is essential. Experience with electronic appointment scheduling and data entry is required. Exceptional phone etiquette, along with strong communication, interpersonal, and customer service skills, is necessary. Strong critical thinking and problem-solving abilities, along with the capacity to collaborate effectively as part of a team to serve patients, are essential. Bilingual proficiency in English and Spanish is required.
Work Environment and Physical Requirements
- Variable 8-hour shifts between 7 am and 8 pm, including weekends as needed.
- Minimal physical effort required.
- Must be able to operate a computer and telephone continuously.
- District travel may be necessary.
None
OSHA Status
Category III-Low Risk Position
Generally operates in an office environment with no exposure to bloodborne pathogens.
Physical Demands
Physical: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, and pulling medical records. Mental: Ability to manage continually changing priorities under potentially stressful conditions. Manual Dexterity: Ability to use a keyboard and telephone.
Americans with Disabilities Act Compliance:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job-specific functions (listed within each job-specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business needs.
