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Customer Service Lead

2 months ago

Cranston, Rhode Island, United States Burlington Full time
Customer Service Lead Job Description

Burlington is seeking a Customer Service Lead to join our team in Cranston, Rhode Island. As a key member of our store team, you will be responsible for leading day-to-day customer service initiatives and inspiring associates to provide exceptional customer service.

Key Responsibilities:
  • Model company core values and Our Burlington philosophy to drive improvement of friendliness, speed of checkout, and customer feedback surveys.
  • Maintain a customer-first focus and deliver a consistently great experience to all customers with a high level of professionalism.
  • Coordinate meal and break periods and monitor schedule adherence.
  • Requirements:
    • Candidates must be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required.
    • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
What We Offer:
  • Competitive wage
  • Flexible hours
  • Associate discount
  • Part-time associates may be eligible for benefits package, including medical coverage and 401(k) plan
  • Up to 4 hours of paid time off annually after one year of service
  • Up to 8 paid holidays
  • Paid sick time in accordance with applicable law

We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.