Restaurant Operations Manager

5 days ago


Pasadena, California, United States IHOP ACG Texas Full time
Job Overview

As a Restaurant General Manager at IHOP/ACG Texas, you will be responsible for leading a high-performing team to achieve sales growth and exceed company goals. This role requires a strong leader who can manage all aspects of restaurant operations, including daily decision-making, staff support, guest interaction, and maintaining high levels of cleanliness and sanitation.

Key Responsibilities
  • Manage restaurant operations to achieve positive and consistent sales growth while meeting or exceeding company goals in all profit and loss categories.
  • Lead and develop a high-performing team, including interviewing, hiring, and training hourly employees.
  • Conduct and facilitate orientation and training for all new employees.
  • Provide employees with consistent and appropriate feedback to facilitate their development and enhance the overall operation.
  • Prepare reports at end of shift, including Daily Sales Reports, Daily Cash Interims, Daily Labor Controls, and other such processes that ensure control of all company assets.
  • Ensure a safe working and guest environment to reduce the risk of injury and accidents.
  • Implement and maintain proper company security procedures to protect employees, guests, and company assets.
Requirements and Skills
  • Minimum of 3-5 years of restaurant management experience.
  • Ability to direct and coordinate the organization's goals and objectives.
  • Hands-on leadership style with the ability to build, coach, and develop a team.
  • Excellent interpersonal communication skills.
  • Exceptional customer service and problem-solving skills.
  • Detail-oriented with a focus on quality.
  • Ability to perform all duties as required or requested.
  • Willingness to work nights, weekends, and holidays as needed by the business.


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