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Front Office Supervisor

2 months ago

Littleton, Colorado, United States OnPoint Medical Group Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at OnPoint Medical Group. As a key member of our front office team, you will be responsible for managing the daily operations of the front desk, supervising front office staff, and ensuring a positive patient experience.

Key Responsibilities
  • Manage front desk operations, including scheduling, staff development, and training.
  • Ensure compliance with attendance, punctuality, and dependability guidelines.
  • Handle patient and staff complaints and concerns in a professional and courteous manner.
  • Provide exceptional customer service to patients, responding to their needs and concerns in a timely and efficient manner.
  • Ensure accurate and timely processing of patient billing and insurance claims.
  • Maintain a clean and organized front office environment, adhering to OnPoint Medical Group's standards and policies.
  • Perform various administrative tasks, including appointment scheduling, data verification, and filing of patient records.
  • Prepare the office for opening and closing, including rotating schedules for break room duties.
  • Coordinate front office meetings and ensure effective communication among team members.
  • Follow all OnPoint Medical Group standards, policies, and procedures, including HIPAA and privacy laws.
Requirements
  • High School Diploma or equivalent required; some college or medical, business, or accounting focus preferred.
  • 1-2 years of experience in a physician office or clinical environment, with customer service experience and strong computer skills.
  • Supervisor experience and current CPR certification preferred; EMR experience with Athenahealth practice management system a plus.
Benefits
  • Health insurance plan options for you and your dependents.
  • Dental and vision insurance for you and your qualified dependents.
  • Company-paid life insurance.
  • Voluntary options for short-term disability and long-term disability coverage.
  • AFLAC plans.
  • FSA options.
  • Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately.
  • Paid Time-Off earned.
Compensation

$25-$30 per hour.