Client Relations Specialist

1 week ago


Sturgeon Bay, Wisconsin, United States Lakes Gas Co. Full time

Position Type:

Full-time

Overview:

Lakes Gas Co. offers a rewarding opportunity for individuals with exceptional interpersonal skills. We seek a dynamic individual who can deliver remarkable service to our clientele and enhance our presence within the community. Our company fosters a welcoming, collaborative work atmosphere in small local offices. This role involves direct interaction with customers through various channels including in-person visits, phone calls, and electronic communications. The ideal candidate must possess the ability to manage multiple tasks while maintaining a keen attention to detail. Proficiency in interpersonal communication and computer operations is essential. Alongside competitive hourly compensation, Lakes Gas Co. provides a comprehensive benefits package, vacation time, and opportunities for performance-based bonuses and incentives.

Qualifications:

  • Exceptional customer service abilities, particularly suited for those who enjoy engaging with others.
  • Familiarity with Microsoft Word and Excel.
  • Strong data entry capabilities to accurately maintain and update customer records and product inventories.
  • Excellent verbal and written communication skills.
  • Willingness to learn and effectively utilize web-based applications tailored for the propane sector.
  • Ability to comprehend and interpret work orders, shipping documents, product labels, and invoices after brief training.
  • Ensure adherence to company policies and procedures within the branch.
  • Proactively share ideas and collaborate with the home office to enhance processes and improve operations.
Key Responsibilities:
  • Delivering outstanding service to customers and prospects via walk-in, phone, or email interactions.
  • Collaborating closely with the Branch Manager to coordinate service scheduling.
  • Effectively closing sales during inbound and outbound communications.
  • Timely collection of payments on overdue invoices and managing customer account balances.
  • Handling cash and credit card transactions while performing account reconciliations.
  • Managing branch correspondence, including trips to the post office for mail retrieval and delivery.
  • Ensuring daily deposits are made accurately.
  • Conducting weekly and monthly reporting while recognizing the significance of deadlines.
  • Monitoring and ordering office supplies in line with company protocols.
  • Accurately coding vendor invoices for payment.
  • Ability to lift up to 30 pounds to assist customers with cylinder fills.
  • Availability for limited travel within the regional area as necessary.
  • Flexibility to work Saturdays during peak season to support branch operations.
  • Driving customer retention and reinforcing growth strategies.
Essential Attributes:
  • Ability to interact respectfully with colleagues and customers.
  • Capability to contribute to a cohesive, collaborative, and goal-oriented team environment.
  • Professional demeanor when engaging with customers, coworkers, and management.
  • Effective communication with team members to ensure timely and accurate task completion.
  • Ability to work independently while adhering to established standards, guidelines, and regulations set forth by Lakes Gas Co. and applicable laws.
About Lakes Gas Co.:

Lakes Gas Co. stands as the premier distributor of propane in the region, operating 55 offices across multiple states. As a family-owned enterprise based in Wyoming, Minnesota, we are renowned for our exceptional service.

Lakes Gas Co. is an equal opportunity employer.

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