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Customer Service Representative
2 months ago
We are a leading global flexible packaging company seeking a detail-oriented and positive Customer Service Representative who excels in a fast-paced environment with a desire for continued learning and growth.
Why Work with Us?- Safety First: Our top priority is the safety of our team members.
- Advancement Opportunities: We offer a place to build a future in a stable and growing industry.
- Strong Core Values: We live by Integrity, Intensity, Involvement, Innovation, and Impact.
- Progression Programs: We help build entry-level talent into top talent.
- Involved Team-Oriented Training: We set you up for success with comprehensive training.
- Bonuses and Incentives: We reward employees for their contributions.
- Customer Engagement: Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services.
- Customer Inquiry Management: Receive and manage customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.
- Order Fulfillment: Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.
- Sales-Related Administrative Tasks: Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.
- Collaboration: Collaborate with internal departments, including sales services teams, production, logistics, and sales to ensure seamless service delivery for assigned accounts.
- Experience: 2-4 years of customer service experience.
- Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar. Maintains strict confidentiality and protects privacy of confidential/sensitive information.
