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Distribution Customer Service Representative

2 months ago

Peabody Massachusetts, United States Expeditors Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Expeditors. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate processing of customer orders and distribution accounts.

Key Responsibilities
  • Order Processing: Daily process and input of all customer orders and distribution accounts, ensuring accuracy and timeliness.
  • Reporting: Provide daily operational reports that are accurate and timely, highlighting any issues or concerns.
  • Inventory Management: Run stock reports to check for product availability, generate all related paperwork and necessary information required for customer work orders, and post inventory records.
  • Data Entry: Perform accurate and timely data entry for receiving, order allocation, shipping, and inventory management.
  • Customer Communication: Communicate effectively with customers as required, responding to all inquiries and complaints in a courteous and efficient manner.
  • Relationship Building: Maintain excellent working relationships with customers, vendors, and internal stakeholders, ensuring seamless communication and collaboration.
  • Problem-Solving: Identify and resolve customer issues in a timely and professional manner, escalating concerns to management as needed.
  • Administrative Support: Provide support with other miscellaneous projects, filing, and research, as required.
Requirements
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively communicate with customers, vendors, and internal stakeholders.
  • Attention to Detail: High level of accuracy and attention to detail, with the ability to process and manage multiple tasks simultaneously.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
  • Technical Skills: Proficiency in data entry and inventory management systems, with the ability to learn new software and systems quickly.
What We Offer

As a Customer Service Representative at Expeditors, you will have the opportunity to work in a dynamic and fast-paced environment, with a team of experienced professionals who are passionate about delivering exceptional customer service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.