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IT Support Specialist
2 months ago
The IT Technician will serve as a primary point of contact for IT-related inquiries, providing timely and effective support to users. This includes ensuring the optimal functioning of all systems, troubleshooting hardware and software issues, and implementing solutions to technical problems.
Key Functions- Install and configure hardware and software components to ensure usability.
- Troubleshoot hardware and software issues to resolve technical problems.
- Repair or replace damaged hardware to maintain system functionality.
- Install and upgrade anti-virus software to ensure security at the user level.
- Perform tests and evaluations on new software and hardware to ensure compatibility and effectiveness.
- Provide support to users and serve as the first point of contact for error reporting.
- Establish and maintain good relationships with all departments and colleagues.
- Manage technical documentation to ensure accurate and up-to-date information.
To be successful in this role, the IT Technician must possess excellent written and verbal communication skills, good interpersonal skills, and attention to detail. They must also have good problem-solving and critical thinking skills, as well as the ability to pass a pre-employment drug screen and physical. Additionally, a degree in Computer Science or a related field, or equivalent experience, is preferred.
Desirable Experience, Education, and TrainingA+ certification, Linux+ certification, or Cisco Certified Network Associate accreditation is advantageous. The ability to work in a fast-paced environment and adapt to changing priorities is also essential.
Environmental ConditionsThe majority of work activities will be performed indoors, with some occasional work in the yard or shop. Gulf Island will not sponsor applications for work visas, and applicants must be currently authorized to work in the United States on a full-time basis.