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Enterprise Client Success Manager

2 months ago

Jersey City, New Jersey, United States InEvent Inc. Full time
Job Overview

ABOUT INEVENT

InEvent is a dynamic and innovative B2B startup that specializes in developing advanced solutions for the hospitality and marketing sectors within large organizations. Our focus is on providing high-level management tools for executives and robust operational resources for analysts and managers.

OUR CULTURE

As a remote event technology company, InEvent boasts a diverse team of InEventers located in over 13 countries, collectively speaking more than 27 languages. We pride ourselves on being a global team.

At InEvent, we value individuality and encourage open dialogue. What matters most is not just your experience, but your eagerness to learn and grow alongside us.

ROLE OF ENTERPRISE CLIENT SUCCESS MANAGER
In the role of Enterprise Client Success Manager, you will be responsible for managing the complete lifecycle of technical projects. This encompasses planning, executing, and finalizing projects, defining their scope, setting timelines, efficiently allocating resources, and ensuring successful delivery within the agreed budget and schedule.

KEY RESPONSIBILITIES

  • Maintain an in-depth understanding of the InEvent platform and services to assist clients with inquiries while consistently recommending optimal solutions for their projects;
  • Create comprehensive project plans that detail tasks, timelines, resource needs, and milestones;
  • Address client concerns and strive to enhance all facets of the client experience with our company;
  • Continuously advocate for the value of the InEvent platform and explore upselling opportunities through exceptional customer experiences;
  • Propose improvements to existing processes within all Customer Success initiatives;
  • Provide support to Enterprise clients via email and virtual meetings.

    ESSENTIAL QUALIFICATIONS
  • A minimum of 4 years of experience in a Customer Success or Account Management role is required;
  • Exceptional communication and presentation skills, with a talent for fostering positive business relationships;
  • Experience in delivering training or providing live customer support;
  • Technical proficiency is essential; knowledge of HTML and CSS or any programming language is advantageous;
  • Strong accountability and personal organization skills are crucial;
  • A deep understanding of customer concerns and the ability to troubleshoot effectively;
  • Outstanding problem-solving abilities;
  • A quick learner with resilience;
  • Eligibility to travel and work in the U.S. is necessary;
  • Occasional visits to client offices may be required for training and implementation, anticipated to be around 10-20% of the time. Travel expenses will be reimbursed by the company.

    BENEFITS
  • Health Insurance, 401k;
  • Paid Time Off (PTO);
  • Annual Summits;
  • Birthday and Work Anniversary Gifts.
  • CONTRACT TYPE: This is a Permanent, Full-time position (40 hours per week).