Guest Services Coordinator

3 weeks ago


Syracuse, New York, United States Helio Health Full time
Job Summary

Helio Health is seeking a highly motivated Guest Services Specialist to join our team at our Inpatient Program. As a key member of our staff, you will play a vital role in ensuring the smooth operation of our facility and providing exceptional support to our patients.

Responsibilities
  • Assist with patient orientation and manage ongoing needs throughout their stay
  • Prepare and maintain the facility for use and cleanliness
  • Assist with the admission process, including responding to patient inquiries and resolving issues in a timely and efficient manner
  • Demonstrate thorough knowledge of program expectations and schedules, and assist patients in managing these activities
  • Assist with crisis intervention activities as requested
  • Ensure the facility is maintained in a clean and safe manner at all times
Qualifications
  • High School Graduate/Equivalency
  • Entry-level knowledge of biopsychosocial process of addiction/recovery and self-help group process
  • Ability to relate effectively with staff, patients, and the professional community
  • Good oral and written communication skills
  • Sound judgment and cultural competency
  • Proficiency with basic computer applications
  • Valid NYS Driver's license required
Benefits
  • Health insurance including dental and vision for employees and families
  • Paid Vacation and Sick leave - No Waiting Period for accruals
  • Paid holidays, including a floating birthday holiday
  • 401(k) plan with up to 5% company match
  • Company paid short-term disability insurance
  • Company sponsored life insurance
  • Employee Assistance Program (EAP)

Helio Health is an equal opportunity employer and welcomes applications from diverse candidates. Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting.



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