Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Horizon Surgical Group Inc. As a key member of our call center team, you will be responsible for providing exceptional patient service and ensuring a positive experience for our patients.
Key Responsibilities:
- Schedule Appointments: Schedule appointments for patients in a timely and efficient manner, ensuring that all necessary information is collected and accurate.
- Answer Calls: Answer calls promptly and professionally, handling patient inquiries and concerns in a courteous and empathetic manner.
- Verify Patient Information: Verify patient demographic information, insurance details, and phone numbers to ensure accuracy and completeness.
- Route Calls: Route calls to other departments or staff members as necessary, ensuring that patients receive the support they need.
- Provide Excellent Customer Service: Provide exceptional customer service, responding to patient inquiries and concerns in a timely and professional manner.
Requirements:
- High School Diploma: High school diploma or equivalent required.
- Customer Service Experience: Previous customer service experience, preferably in a healthcare setting.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and other stakeholders.
- Technical Skills: Proficiency in computer software and systems, with the ability to learn new systems and technologies quickly.
What We Offer:
- Competitive Salary: Competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Team Environment: Collaborative team environment with a focus on patient-centered care.
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