Commercial Service Advisor
6 days ago
At Peoria Ford, we're seeking a skilled Service Advisor to join our team. As a Service Advisor, you'll play a critical role in ensuring our customers receive exceptional service and support.
Key Responsibilities- Customer Interaction
- Greet customers promptly and professionally
- Obtain and verify customer and vehicle information
- Clearly communicate vehicle symptoms and recommended maintenance
- Estimating and Scheduling
- Determine and recommend maintenance based on vehicle age, mileage, and history
- Prepare accurate estimates of cost for labor and parts
- Establish follow-up times and monitor progress
- Communication and Follow-up
- Verify final invoices and reconcile with work performed
- Explain completed work and charges to customers
- Provide regular updates to customers on the status of their vehicle
- Experience and Skills
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager, or service consultant
- Excellent communication and interpersonal skills
- Personal Qualities
- Highly energetic and motivated personality
- Desire for a long-term career with a growing organization
- Personal and professional integrity
- Benefits
- Above-average industry pay
- Medical and dental insurance
- Vision discount program
- 401(k) plan with match
- Paid time off and vacation
- Growth opportunities
- Continued training to maintain skills
- Long-term job security
- Paid sick leave
- Life insurance
- Paid family leave
- Employee vehicle purchase plans
- Employee assistance program/access to mental health resources
- Health reimbursement account
- Work Environment
- Collaborative and dynamic work environment
- Opportunities for growth and professional development
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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