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Catering Service Specialist

2 months ago

Richardson, Texas, United States Quorum Hotels Full time


Quorum Hotels is seeking dedicated Event Service Attendants to enhance our team.

The Event Service Attendants play a crucial role in delivering exceptional food and beverage service to guests during various events. Responsibilities include managing table service, taking food and drink orders, and ensuring timely delivery of meals and beverages. Attendants are also expected to uphold the highest standards of cleanliness and sanitation throughout service hours while managing liquor inventory effectively. Additional duties may be assigned by management as needed.

Key Responsibilities:
  • Engage with guests and team members in a friendly, service-oriented manner.
  • Maintain exemplary personal appearance and grooming in line with brand standards.
  • Adhere to regular attendance as per the hotel's scheduling, which may vary based on business levels.
  • Comply with all standards and regulations to promote safe and efficient hotel operations.
  • Consistently exhibit a warm and welcoming demeanor.
  • Possess knowledge of hotel outlet hours, activities, meeting room locations, and in-house events.
  • Operate the POS system proficiently to enter orders, modify requests, prepare checks, process payments, and reconcile sales.
  • Demonstrate proper phone etiquette and follow established phone procedures.
  • Effectively utilize opening and closing checklists.
  • Provide excellent table service, including greeting guests, presenting menus and specials, accurately describing menu items, and making food recommendations.
  • Understand Alcohol Awareness protocols and verify guest identification to ensure legal drinking age compliance.
  • Deliver beverage service with attention to detail, including serving, upselling, and presentation.
  • Have knowledge of various liquors, wines, and beers, serving them with appropriate presentation.
  • Relay orders to the kitchen and serve using proper lifting techniques.
  • Implement proper clearing procedures throughout the meal service, replacing utensils as necessary.
  • Accurately total bills and process payments.
  • Follow safety procedures and food handling protocols diligently.
  • Utilize appropriate table service techniques, including greeting, serving, and clearing for banquet functions.
  • Set up tables and rooms according to specifications, ensuring proper china, glassware, silverware, linens, and hollowware are used.
  • Prepare and inspect coffee breaks in accordance with hotel standards.
  • Sanitize dining areas regularly, approximately every 20 minutes.
  • Practice hand hygiene every 20-30 minutes in high-contact areas.
  • Adhere to the hotel's COVID-19 safety protocols.
Qualifications:
  • High School diploma or equivalent.
  • Prior experience in food and beverage service within a hotel or restaurant setting.