Customer Service Representative

2 weeks ago


Baltimore, Maryland, United States free-classifieds-usa Full time

About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Free-Classifieds-USA. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Organize and process guest check-ins and check-outs, adapting to any changes or requests
  • Secure payment and verify billing, making adjustments as needed
  • Provide guests with room and hotel information, directions, and local attractions
  • Run daily reports and review them to communicate important information to the next shift's staff
  • Complete cashier and closing reports, counting the bank securely
  • Accept and record wake-up calls and deliver them to the relevant department
  • Communicate any emergencies, lost items, or theft to the proper security staff and/or authorities
  • Keep contingency lists in case of emergencies and communicate necessary messages

What We Offer

  • A supportive and team-oriented work environment
  • Opportunities for growth and development within the company
  • Discounts on hotel rooms, gift shop items, food, and beverages
  • Recognition programs to acknowledge your hard work and dedication

Requirements

  • A warm and people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details
  • Ability to stand, sit, or walk for extended periods
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

About Us

At Free-Classifieds-USA, we prioritize making our employees feel welcome and valued. We believe in creating a workplace culture that is inclusive, people-first, and committed to non-discrimination on any protected basis. We are an equal opportunity employer and welcome applicants from diverse backgrounds.



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