Customer Service Representative
2 weeks ago
About the Role
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Free-Classifieds-USA. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities
- Organize and process guest check-ins and check-outs, adapting to any changes or requests
- Secure payment and verify billing, making adjustments as needed
- Provide guests with room and hotel information, directions, and local attractions
- Run daily reports and review them to communicate important information to the next shift's staff
- Complete cashier and closing reports, counting the bank securely
- Accept and record wake-up calls and deliver them to the relevant department
- Communicate any emergencies, lost items, or theft to the proper security staff and/or authorities
- Keep contingency lists in case of emergencies and communicate necessary messages
What We Offer
- A supportive and team-oriented work environment
- Opportunities for growth and development within the company
- Discounts on hotel rooms, gift shop items, food, and beverages
- Recognition programs to acknowledge your hard work and dedication
Requirements
- A warm and people-oriented demeanor
- A team-first attitude
- A gift for paying attention to the smallest details
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
About Us
At Free-Classifieds-USA, we prioritize making our employees feel welcome and valued. We believe in creating a workplace culture that is inclusive, people-first, and committed to non-discrimination on any protected basis. We are an equal opportunity employer and welcome applicants from diverse backgrounds.
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