Operations Manager

1 week ago


Chicago, Illinois, United States Northwestern Memorial Healthcare Full time
Job Title: Support Services Manager

At Northwestern Memorial Healthcare, we're committed to delivering exceptional patient care and experiences. As a Support Services Manager, you'll play a vital role in ensuring the smooth operation of our facilities and services.

Job Summary

This leadership position is responsible for directing and overseeing the operational needs of our Support Services departments, including Environmental Services, Patient Transportation, and others. You'll coordinate tasks, ensure staff training, and execute daily responsibilities in accordance with The Joint Commission guidelines.

Key Responsibilities
  • Direct and oversee the operational needs of Support Services departments
  • Coordinate tasks and ensure staff training
  • Execute daily responsibilities in accordance with The Joint Commission guidelines
  • Responsible for scheduling staff to meet facility needs and budgetary constraints
  • Act as administrative liaison between key customer contacts and Support Services departments
  • Ensure conformance to standards and policies of the institute and NMH mission
Qualifications

To be successful in this role, you'll need:

  • High school diploma or GED
  • Previous leadership experience
  • Strong communication, organization, and planning skills
  • Demonstrated problem-solving skills

Preferred qualifications include:

  • 5 years of management experience
  • College degree
  • Responsibility and oversight of the EVS Discharge team
  • Experience with Hospital Throughput
  • Data analytics knowledge, using data to drive outcomes
  • Project management
  • Problem-solving
  • Epic operations knowledge
What We Offer

At Northwestern Memorial Healthcare, we're committed to providing a positive and supportive work environment. We offer competitive benefits, including tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits. We're an affirmative action/equal opportunity employer and do not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.



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