Customer Service Representative
3 weeks ago
Key Responsibilities:
- Represent Pro Pilates in a professional manner and provide exceptional customer service to clients
- Schedule appointments and manage client schedules for present and future dates
- Optimize teacher schedules to ensure efficient use of studio resources
- Follow up with clients to ensure satisfaction and resolve any issues
- Provide accurate and timely information about studio products and services
- Troubleshoot and resolve day-to-day issues in a professional and courteous manner
- Develop a deep understanding of studio products and services to provide informed recommendations
Requirements:
- Minimum 3 years of experience in customer service or a related field
- Proficiency with MBO (Mind Body Online) software
- Strong sales and communication skills
- Experience in the Pilates or health studio industry a plus
- Multilingual skills a plus
- Excellent computer skills and ability to multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
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