Customer Service Representative

3 weeks ago


Fort Lauderdale, Florida, United States Pro Pilates Full time
Job Title: Receptionist (Customer Service Professional)We are seeking a highly skilled and experienced Customer Service Professional to join our team at Pro Pilates, the #1 Pilates Health Studio. As a Receptionist, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service, scheduling appointments, and communicating studio-related information.
Key Responsibilities:
  • Represent Pro Pilates in a professional manner and provide exceptional customer service to clients
  • Schedule appointments and manage client schedules for present and future dates
  • Optimize teacher schedules to ensure efficient use of studio resources
  • Follow up with clients to ensure satisfaction and resolve any issues
  • Provide accurate and timely information about studio products and services
  • Troubleshoot and resolve day-to-day issues in a professional and courteous manner
  • Develop a deep understanding of studio products and services to provide informed recommendations

Requirements:

  • Minimum 3 years of experience in customer service or a related field
  • Proficiency with MBO (Mind Body Online) software
  • Strong sales and communication skills
  • Experience in the Pilates or health studio industry a plus
  • Multilingual skills a plus
  • Excellent computer skills and ability to multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
About Pro PilatesPro Pilates is a highly respected and renowned Pilates health studio, known for its high-quality services and products. We are committed to providing exceptional customer service and ensuring the well-being and satisfaction of our clients.

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