Customer Experience Representative

3 weeks ago


Pflugerville, Texas, United States Najlaa Solutions, Inc. Full time
{"title": "Customer Care Associate", "description": "Key Responsibilities

As a Customer Care Associate at Najlaa Solutions, Inc., you will be responsible for providing exceptional customer support through one-on-one meetings and serving as the primary contact for customers. You will work cross-functionally with the sales departments to effectively escalate product and account-related issues, initiate contact with potential customers daily, and convert a targeted percentage to new sales accounts.

Troubleshooting and Resolution

You will troubleshoot customer problems, identify root causes, and use company tools and resources to determine a resolution. You will also update customer information and ensure accurate entry of confidential customer information.

Qualifications and Requirements

  • Previous experience in a customer service or sales setting
  • Excellent communication, interpersonal, and active-listening skills
  • Punctuality, dependability, and professionalism
  • A positive mindset and ability to thrive in team settings

Employee Perks

  • Competitive commission packages
  • Career opportunities
  • A close-knit, family-oriented team culture
  • A high-energy, entrepreneurial office environment
  • Travel opportunities to exciting destinations

About Najlaa Solutions, Inc.

We are an organic growth and future-focused organization that always looks towards the future. We hire top-tier candidates who possess a forward-thinking mindset and provide superior mentorship, regular coaching, and constructive feedback to help our team members become future managers and leaders in our firm.

", "lang_code": "en-US"}

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