Customer Experience Representative
3 weeks ago
As a Customer Care Associate at Najlaa Solutions, Inc., you will be responsible for providing exceptional customer support through one-on-one meetings and serving as the primary contact for customers. You will work cross-functionally with the sales departments to effectively escalate product and account-related issues, initiate contact with potential customers daily, and convert a targeted percentage to new sales accounts.
Troubleshooting and Resolution
You will troubleshoot customer problems, identify root causes, and use company tools and resources to determine a resolution. You will also update customer information and ensure accurate entry of confidential customer information.
Qualifications and Requirements
- Previous experience in a customer service or sales setting
- Excellent communication, interpersonal, and active-listening skills
- Punctuality, dependability, and professionalism
- A positive mindset and ability to thrive in team settings
Employee Perks
- Competitive commission packages
- Career opportunities
- A close-knit, family-oriented team culture
- A high-energy, entrepreneurial office environment
- Travel opportunities to exciting destinations
About Najlaa Solutions, Inc.
We are an organic growth and future-focused organization that always looks towards the future. We hire top-tier candidates who possess a forward-thinking mindset and provide superior mentorship, regular coaching, and constructive feedback to help our team members become future managers and leaders in our firm.
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