Customer Success Manager

1 week ago


Atlanta, Georgia, United States Salesforce Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Salesforce. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.

Key Responsibilities
  • Develop and execute customized success plans to meet the unique needs of our enterprise customers.
  • Build and maintain strong relationships with key stakeholders, including customer executives, sales teams, and technical leads.
  • Collaborate with cross-functional teams to identify and address customer pain points, and develop innovative solutions to drive business value.
  • Provide expert guidance and support to customers on Salesforce products and services, ensuring seamless adoption and utilization.
  • Monitor and analyze customer health metrics, identifying areas for improvement and developing strategies to drive growth and retention.
Requirements
  • 5+ years of experience in customer success, sales, or a related field.
  • Proven track record of delivering exceptional customer experiences and driving business growth through strategic partnerships.
  • Strong knowledge of Salesforce products and services, as well as industry trends and best practices.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of accuracy and attention to detail.
What We Offer

At Salesforce, we are committed to creating a workplace that is inclusive, diverse, and equitable. We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We also provide opportunities for professional growth and development, including training, mentorship, and career advancement.

We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.



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