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Customer Success Manager

2 months ago

Atlanta, Georgia, United States LanguageWire Full time
{"title": "Customer Success Manager", "description": "Unlock Customer Potential

Are you passionate about the language industry and technology? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a Customer Success Manager to join our team in Atlanta.

The Role

As a Customer Success Manager, you will be responsible for driving growth and profitability within your allocated account area. You will build and maintain strong relationships with customers, understand their organization, and provide added value to meet internal KPIs.

The Team

You will be part of a dynamic team of Customer Success Managers working from our Atlanta office. We foster a positive working atmosphere, with a strong focus on growth and personal development.

Key Responsibilities
  • Lead and sustain account growth and profitability
  • Build and manage account relationships
  • Set, present, and execute account growth strategies
  • Orchestrate work with colleagues while maintaining the overall lead role on your portfolio
  • Maximize product usage through product adoption activities and promotions
  • Ensure delivery flow within the allocated account area
  • Ensure customers' quality expectations are met within the allocated account area
  • Be the voice of the customer
  • Drive initiatives to improve customer satisfaction within the allocated account area
  • Embrace the Customer Success mindset to become a trusted advisor
  • Ensure workflow optimization and automation within the allocated account area
  • Establish and maintain strong collaboration with the business development team
Requirements
  • Previous LSP industry or translation experience is preferred
  • Experience in planning and execution of account management activities to deliver on targets, especially within large accounts
  • Knowledge of how to maintain and develop relationships with new stakeholders from existing accounts
  • Experience in monitoring and reporting health performance indicators in a structured way
  • The ability to develop and present best-fit solutions for your customers while taking into account continuous improvements on efficiency and automation of workflows
  • High-level English language skills (spoken and written)
  • A Bachelor/Master's degree within a relevant area
  • The ability to work proactively and independently, but also as a part of a team
What We Offer

We offer a dynamic work environment, opportunities for growth and development, and a competitive salary and benefits package. If you're passionate about the language industry and technology, and you're looking for a challenging and rewarding role, we'd love to hear from you.

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