Member Outreach Representative

1 week ago


Wichita Falls, Texas, United States TEKsystems Full time
About the Role:

We are seeking a highly skilled Member Outreach Representative to join our team at TEKsystems. As a Member Outreach Representative, you will be responsible for providing exceptional customer service to our high-touch VIP clients.

Key Responsibilities:

  • Make outbound calls to unengaged member populations to educate them on their health plans and encourage them to complete surveys or schedule routine appointments.
  • Utilize your "up selling" skills to promote our services and products to our clients.
  • Work closely with our internal dialer system to ensure efficient and effective outreach efforts.
  • Provide voice support to patients, addressing their concerns and resolving issues related to access to care, care coordination, access to medications, and social determinants of health.

Requirements:

  • Excellent customer service and communication skills.
  • Ability to work in a fast-paced environment and meet productivity standards.
  • Strong organizational and time management skills.
  • Proficiency in Microsoft Excel and other software applications.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

About TEKsystems:

We are a leading provider of technology services and solutions, partnering with clients to drive transformation and growth. Our team of experts is dedicated to delivering exceptional results and exceeding client expectations.



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