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Hospitality Front Desk Specialist
2 months ago
Are you a dedicated individual with a passion for customer service? We are seeking a FRONT DESK AGENT to represent Candlewood Suites Lebanon. Your positive demeanor and welcoming presence will be essential in creating a memorable experience for our guests.
Key Responsibilities:
- Welcome and assist guests during check-in and check-out processes.
- Handle registration, secure payments, and verify billing details.
- Confirm guest information, including room rates and preferences.
- Issue electronic keys for guest access.
- Provide assistance with reservations and special requests in a courteous and efficient manner.
- Address guest complaints, conducting thorough research to resolve issues and ensure satisfaction.
- Maintain high standards of service quality to enhance guest experiences.
- Anticipate guest needs and strive to exceed their expectations.
- Implement innovative solutions while adhering to brand standards.
- Possess comprehensive knowledge of hotel offerings, including room types, rates, packages, and promotions.
- Foster strong relationships with guests and clients while upholding professional integrity.
- Demonstrate familiarity with the local area to assist guests with inquiries.
Essential Skills:
- Previous experience in guest services is preferred.
- Strong attention to detail.
- Ability to work collaboratively as part of a team.
- Excellent organizational skills.
- Professional written and verbal communication abilities.
Candlewood Suites Lebanon is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on various protected characteristics. This policy applies to all aspects of employment.