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Senior Director of Product Management

2 months ago

Santa Clara, California, United States Ushur Full time

Ushur is revolutionizing the way enterprises interact with their customers. Leveraging consumer-driven self-service demands, companies are modernizing their customer engagement and experience models. Ushur is emerging as the platform of choice for Customer Experience Automation, enabling enterprises to surpass their digital native competitors and deliver exceptional customer and employee experiences. With cutting-edge Conversational AI, Machine Learning, and Intelligent Process Automation technologies, Ushur has empowered Fortune 100 enterprises, including prominent brands in healthcare, insurance, banking, and financial services, to automate their customer engagement. Our cloud-native, 100% no-code, and workflow-driven platform empowers business operations teams to build AI-powered, fully-automated, and omni-channel experiences to transform customer journeys end-to-end.

Ushur is seeking an experienced Senior Director of Product Management of Artificial Intelligence and Machine Learning Solutions who is passionate about shaping the future of AI-powered Customer Experience Automation. This role requires an LLM/GenAI product expert with a deep understanding of automation and AI and their potential to enhance end-to-end customer experiences for large enterprises. If you're driven to create and build products that transform customer experiences, this is the ideal opportunity for you.

Key Responsibilities
  • Collaborate with Product leadership to define product requirements for new AI and GenAI features and products for our Enterprise customers
  • Lead a team of world-class developers, UX designers, and architects to deliver on your products
  • Stay up-to-date with the market landscape and review competition to provide valuable insights to the team
  • Partner with engineering and design teams to deliver best-in-class products on time
  • Work closely with marketing and sales on field enablement and go-to-market activities
  • Evangelize the product and strategy to customers, partners, and internal stakeholders
  • Lead a team through product discovery, experimentation, usability testing, and the launch of innovative products and product improvements
  • Advocate for customer needs, pain points, and business opportunities across the organization and develop a shared understanding of the product area vision
Requirements
  • Minimum of 4-6 years of Product Management experience
  • Experience successfully defining, building, and shipping enterprise-grade AI/ML and GenAI products, with specific expertise in Intelligent Document Automation (IDA) - a must-have
  • Experience in solving operational, customer service, or process improvement challenges through software
  • Experience working with automation, conversational AI, or RPA solutions
  • Prior experience working on a SaaS cloud product
  • Understanding of enterprise/B2B go-to-market and experience uncovering and managing enterprise customer expectations
  • Proven experience translating vision into actionable products
  • Experience packaging products and solutions for channel partners (resellers, VARs, SIs, etc.)
  • Able to make data-driven decisions and recommendations
  • Skilled communicator: able to distill complex ideas, have attention to detail, and explain things to others
  • Ability to identify risks and make them quickly visible to support a transparent and highly collaborative environment
  • Understanding of the broad SaaS and PaaS landscape, product marketing, and go-to-market strategies are a plus
  • An understanding of the insurance and/or financial services verticals are a huge plus
Compensation and Benefits

The salary range for this position is $190,000-$250,000 plus bonus and equity. However, base pay offered may vary depending on skills, experience, job-related knowledge, and location.

Company Culture

We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Our internal NPS of over 65 speaks for itself - employees recommend Ushur as a great place to work.

We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact.

Work-Life Balance

We offer unlimited PTO, wellness days, paid holidays, and more to ensure you have the time and resources to recharge and pursue your passions.

We provide comprehensive health, dental, and vision benefits to meet the needs of you and your loved ones.

We offer access to 401(k) and generous stock options to support your financial well-being and future growth.

We believe in lifelong learning and offer support for ongoing development and career growth, whether you're a previous student or currently enrolled in higher education.

We offer flexible work arrangements, including in-office, work-from-home, or hybrid options, to create an environment where you can thrive in both your professional and personal life.