Guest Services Representative

4 weeks ago


Pensacola, Florida, United States Innisfree Hotels Full time
Job Summary

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Key Responsibilities
  • Provide exceptional guest service by maintaining a positive demeanor and addressing conflicts in a calm and poised manner.
  • Ensure a seamless check-in and check-out process, including room assignments and payment processing.
  • Offer personalized services to guests, such as making reservations, providing directions, and sending surprise gestures.
  • Monitor customer accounts to prevent loss of revenue and adhere to hotel credit limits.
  • Collaborate with the team to maintain a clean and safe work environment.
Requirements
  • High school diploma or equivalent required.
  • Minimum 1 year of customer service experience, preferably in the hospitality industry.
  • Excellent communication and problem-solving skills.
  • Ability to work independently with minimal supervision.

Innisfree Hotels values its employees and offers opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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