Guest Services Manager
2 weeks ago
Front Desk Supervisor
NewcrestImage is actively seeking a Front Desk Supervisor to oversee operations at one of our distinguished hotels within our extensive portfolio.
As a prominent player in the hospitality sector, we focus on the development and management of state-of-the-art hotels for leading industry brands. At NewcrestImage, we emphasize the importance of cultivating a supportive environment and genuinely caring for individuals to enrich their experiences.
We are looking for a Guest Service Representative who will be instrumental in optimizing revenue opportunities at our establishment.
- Provide a warm and welcoming atmosphere for guests at the front desk, delivering exceptional service in a timely, respectful, and professional manner.
- Manage guest registrations and ensure the property management system is updated with accurate information promptly.
- Facilitate a smooth and enjoyable check-in and check-out process for all guests.
- Greet every guest with a friendly demeanor, regardless of the time of day or the level of busyness.
- Work collaboratively with the team to ensure that the hotel not only meets but surpasses NewcrestImage and Brand Standards for Guest Satisfaction.
- Demonstrate integrity, take accountability for personal actions, communicate effectively, promote teamwork, maintain a positive and professional work environment, and adhere to company policies and procedures.
Requirements:
- High School diploma
- Exceptional verbal and written communication skills
- Professional and tidy appearance
- Willingness to work on weekends and holidays as needed
- Strong interpersonal communication skills
NewcrestImage is dedicated to providing equal employment opportunities without discrimination based on race, color, religion, national origin, age, disability, sex, marital status, veteran status, sexual orientation, or any other characteristic protected by law.
Qualifications:
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
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