Guest Services Supervisor
2 weeks ago
Front Desk Supervisor at Marcus Hotels
The Front Desk Supervisor is essential in maintaining the efficient functioning of all Front Office operations at Marcus Hotels, with a focus on maximizing profitability, managing costs, and upholding exceptional quality standards to ensure optimal guest satisfaction. This role encompasses supervising front desk personnel, greeting guests, managing check-in and check-out processes, addressing guest inquiries and concerns, and coordinating group arrivals.
- Oversees front desk, reservation, and bell staff as necessary.
- Ensures all daily responsibilities are completed according to established checklists.
- Greets and processes guest check-ins and check-outs.
- Handles incoming phone communications.
- Processes transactions both manually and electronically.
- Manages cash, credit card transactions, and checks.
- Distributes mail and messages to guests efficiently.
- Addresses and resolves guest complaints and issues.
- Accepts and processes reservations.
- Provides guests with directions and answers to their inquiries.
- Schedules wake-up calls for guests.
- Delivers items to guest accommodations.
- Replenishes paper and toner in office machines.
- Performs additional tasks as assigned by the Front Office Manager.
Qualifications:
- Previous experience in front desk or guest services roles.
- Excellent communication and numerical skills.
- Proficient typing abilities.
- Strong problem-solving capabilities.
- Ability to perform accurate calculations.
- Supervisory and organizational skills.
- Capacity to stand or walk for extended periods.
- Aptitude for multitasking effectively.
- Ability to meet deadlines for various tasks and projects.
Marcus Hotels offers a range of benefits including:
- Competitive compensation packages
- Insurance benefits available after a designated period of full-time employment
- 401k retirement plan
- Discounted room rates
- Complimentary meals in the employee cafeteria
Marcus Hotels adheres to a Drug-Free Workplace policy. All candidates must successfully pass a Criminal Background Check, and their identity and eligibility for employment will be verified through appropriate channels. Marcus Hotels is an Equal Opportunity Employer, providing equitable opportunities for all individuals.
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