Guest Services Manager

2 weeks ago


Edmond, Oklahoma, United States Crescent Hotels & Resorts Full time

Front Desk Supervisor

Crescent Hotels & Resorts

  • Full-time role with flexible AM & PM schedules
  • Guide and motivate the front office team to deliver exceptional customer experiences
  • Conduct interviews, onboard, train, and mentor Guest Service representatives
  • Address guest concerns and ensure high levels of satisfaction
  • Oversee daily Front Desk operations to optimize revenue

Essential Skills and Qualifications:

  • Professional demeanor and appearance
  • Strong verbal and written communication abilities
  • Capability to manage customer grievances with tact and understanding
  • Basic arithmetic skills and proficiency in computer applications
  • Adept at observing and responding to emergency situations

Employee Benefits:

  • Opportunities for career advancement
  • Discounts at Marriott properties globally
  • Comprehensive medical, dental, vision, 401K plans, and more
  • Paid leave and educational reimbursement
  • Access to our Talent Network for job alerts and opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities



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