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Guest Services Manager

2 months ago


Edmond, Oklahoma, United States NewcrestImage Full time

Front Desk Supervisor

NewcrestImage is actively seeking a Front Desk Supervisor to enhance our operations at one of our distinguished hotels within our extensive portfolio.

As a premier hospitality organization, we excel in developing and managing state-of-the-art hotels for leading industry brands. At NewcrestImage, we emphasize the importance of cultivating a supportive environment and genuinely caring for our team members to improve their experiences.

We are looking for a Guest Service Representative who will be instrumental in optimizing revenue potential at our establishment.

  • Warmly greet guests at the front desk, delivering exceptional service in a prompt, courteous, and professional manner.
  • Manage guest registrations and ensure the property management system is updated with accurate information in a timely fashion.
  • Facilitate a smooth and enjoyable check-in and check-out process for all guests.
  • Welcome every guest with a friendly demeanor, regardless of the time of day or the busyness of the front desk.
  • Work collaboratively with the team to ensure that the hotel consistently meets and surpasses NewcrestImage and Brand Standards for Guest Satisfaction.
  • Demonstrate integrity, take ownership of personal actions, communicate effectively, promote teamwork, maintain a positive and professional workplace, and adhere to company policies and procedures.

Requirements:

  • High School diploma
  • Outstanding verbal and written communication skills
  • Professional and tidy appearance
  • Willingness to work weekends and holidays as needed
  • Strong interpersonal communication skills

NewcrestImage is dedicated to providing equal employment opportunities without regard to race, color, religion, national origin, age, disability, sex, marital status, veteran status, sexual orientation, or any other characteristic protected by law.

Qualifications:

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Experience

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